Privacy Policy

This Privacy Policy explains how Velino.tv ("we", "us", "our") collects, uses, and protects your personal data when you use our streaming service and website at app.velino.tv.

Velino.tv is an IPTV streaming subscription service. For privacy inquiries, contact us at privacy@velino.tv.

Account Information: When you register, we collect your name, email address, and payment information necessary to provide our service.

Usage Data: We collect information about how you use our service, including viewing history, device information, IP address, browser type, and referring pages.

Cookies & Tracking: We use essential cookies for functionality, analytics cookies (Google Analytics) to understand usage patterns, and marketing cookies (Meta Pixel) for advertising — subject to your consent.

Payment Data: Payment processing is handled by third-party providers. We do not store full credit card numbers.

Contract Performance: To provide you with our streaming service and process your subscription.

Legitimate Interest: To improve our service, prevent fraud, and ensure security.

Consent: For marketing communications and non-essential cookies (analytics and advertising). You can withdraw consent at any time.

We use your data to: provide and improve the streaming service; process payments and manage subscriptions; send service-related notifications; with your consent, send marketing communications; run analytics and optimize our advertising through Meta Pixel and Google Analytics.

We may share data with: payment processors to handle transactions; hosting and infrastructure providers; Meta/Facebook (via Pixel, for ad optimization — only with consent); Google (via Analytics — only with consent); law enforcement, if required by law.

We do not sell your personal data to third parties.

Some of our service providers are based outside the EU/EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We retain your personal data for as long as your account is active or as needed to provide our service. After account deletion, we may retain certain data for up to 30 days for backup purposes, and as required by law for financial/tax records.

If you are in the EU/EEA, you have the right to: access your personal data; rectify inaccurate data; request erasure ('right to be forgotten'); restrict processing; data portability; object to processing; withdraw consent at any time; lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at privacy@velino.tv.

Essential Cookies: Required for the site to function (e.g., session management). These cannot be disabled.

Analytics Cookies: Google Analytics — helps us understand site usage. Disabled by default; enabled only with your consent.

Marketing Cookies: Meta Pixel — used for advertising measurement and optimization. Disabled by default; enabled only with your consent.

You can manage your cookie preferences at any time using the cookie consent banner on our site.

Our service is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at privacy@velino.tv.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. We encourage you to review this policy periodically.

For any privacy-related questions or requests, contact us at: privacy@velino.tv.