Refund Policy

We want you to be happy with Velino.tv. If you're not satisfied, here's how our refund process works.

If you signed up for a free trial, you will not be charged during the trial period. If you cancel before the trial ends, no payment is taken.

If you forget to cancel and are charged after the trial, you can still request a full refund within 7 days of the charge.

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of the transaction date — no questions asked.

To exercise this right, email support@velino.tv with the subject line "Refund Request" and include your account email address.

Your refund will be processed within 14 days of receiving your request.

Technical issues preventing you from using the service: eligible for a full or partial refund.

Service not as described: eligible for a refund.

Change of mind after 14 days: not eligible for a refund.

For annual plans, partial (pro-rata) refunds may be available for unused months.

Step 1: Email support@velino.tv with the subject "Refund Request".

Step 2: Include your account email address and the reason for your request.

Step 3: We will respond within 48 hours.

Step 4: Approved refunds are processed to your original payment method.

Processing by Velino.tv: 5–10 business days.

Bank/payment provider processing: an additional 3–5 business days.

Please contact us at support@velino.tv before disputing a charge with your bank. We are committed to resolving issues quickly, and chargebacks can delay the process for everyone.

Email: support@velino.tv

Response time: within 48 hours.